DoneSCI Refund & Cancellation Policy

1. Digital Immediate Delivery Service Disclaimer

DoneSCI subscription memberships and compute credits are instantly delivered SaaS digital services. Upon successful purchase, subscription benefits and compute credit quotas are activated immediately.

2. Refund Eligibility Criteria (Unused Credit Policy)

• Full Refund for Unused Credits: You may request a full refund within 14 calendar days of purchase PROVIDED THAT zero compute credits have been consumed (Credit Usage = 0).

• No Refund Once Credits Are Used: Once any compute credits or tokens have been consumed (Credit Usage > 0), the order is NON-REFUNDABLE due to non-recoverable compute resource costs incurred with underlying LLM and GPU hardware providers.

Duplicate charges or billing errors resulting from technical system issues are non-subject to this limit and will be fully refunded.

3. Subscription Cancellation Instructions

Cancellation Anytime: You may cancel your auto-renewing subscription at any time via Account Settings -> Subscription Management or by contacting support.

Access Retention: Upon cancelling auto-renewal, your paid membership benefits remain active through the end of the current paid billing cycle.

4. Refund Processing & Payout Timelines

Original Payment Method: Approved refunds (for unused credit accounts) will be credited back to your original payment method.

Processing Time: Refunds typically appear on your statement within 5 to 10 business days.

5. Support & Refund Contact Details

To request a refund, please email [email protected] with your invoice order number. Our billing team will verify token usage logs and respond within 1-2 business days.